Luxury Living Group Sales & Design Consultant - Milano

Business Functions
RETAIL
Locations
IT - Italy/Milano
Responsibilities:
The Sales & Design Consultant will support the Store Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience.
The Sales & Design Consultant reports directly to the Store Manager.

 Main Activities:
  • Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
  • Maintain strong relationships with existing customers, as well as prospect for new customers.
  • Maintain outstanding store condition and visual merchandising standard.
  • Offer information and technical support to customers about the products.
  • Maintain accurate inventory and store goods.
  • Check all products to see if they are not damaged.
  • Use the company reporting tools (quote/project registration, traffic registration, CRM).
  • Contribute to further expand the company database through client data registration and profiling.
  • Support the Store Manager and Retail Director in organizing events and promotional activities to target.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information.
  • Identify and investigate customer complaints and service suggestions.
  • Provide support to the Store Manager in implementing programs and execute operational and organizational objectives.

Experience and Education:
  • Degree in Interior Design or Architecture, other academic background will be evaluated; 
  • Minimum 3 years of sales management experience with the design/furniture industry;
  • Attitude in working towards goals.

Technical and Soft skills:
  • Excellent skills in English, a second language will be appreciated;
  • Excellent communication and interpersonal skills;
  • Proactive with strong sales predisposition, positive attitude and enthusiastic;
  • Polite and customer oriented;
  • Team player.


Work location: Milan;

 
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Business Functions
RETAIL
Locations
IT - Italy/Milano